Lending firms are consolidating systems across disparate platforms for each product line, as they realize the limitations of siloed data and technology, which act as a roadblock for unified experiences and a single customer view. In this research, we explore the concept of one lending, in which a composable digital lending technology architecture allows firms to create a digital business capability platform that follows the principle of build once, deploy multiple times for each customer hyper-segment and lending product.
Technology advancements and ever-changing customer expectations have impacted the lending market, forcing banks and financial institutions to shift from traditional to digital lending, with increasing emphasis on reduced loan processing time and more digital experiences. Lending firms are increasingly relying on digital lending platforms to modernize their processes, reduce operational costs, and improve customer acquisition and revenue. Such platforms deliver an enhanced omnichannel customer experience, operational efficiencies, and fraud mitigation through an Artificial Intelligence (AI) / Machine Learning (ML) enabled, analytics-rich platform. The cloud is driving this change to build agile, composable, flexible, and scalable loan origination systems at speed and scale.
In this research, we focus on the Loan Origination System (LOS) vendor landscape and analyze 14 leading LOS platform vendors, focusing on their vision, capabilities, investments, and market impact. Our assessment is based on Everest Group’s proprietary transaction intelligence database, public disclosures, and discussions with enterprises, technology vendors, and service providers.
We study the following topics in this report: