Xerox Benefits Administration Outsourcing (BAO) service provider profile
Introduction
The US$6.1 billion BAO market is a consolidated space dominated by a handful of players. However, the recent healthcare reform and the strategic shift from Defined Benefits (DB) to Defined Contributions (DC) have created increased outsourcing opportunities for the service providers. To capitalize on this increase in market potential, service providers are “on their toes”, not only adding depth to the services offered (with consumer-driven health plans, absence management, and consulting & participant advisory services), but also utilizing their technology and domain expertise to create innovative offerings (mobile applications, decision-support tools, and health insurance exchange solutions) to help buyers reduce their overall benefits cost. In such a dynamic landscape, give the increasing role of consumerization in benefits space, buyers’ requirements, too, have changed. As a result, buyers need to understand the service provider’s value proposition in its entirety while taking a holistic view of their own requirements, to create an effective and successful engagement.
The Xerox service provider profile provides a snapshot of key service provider data, BAO capabilities, and recent market developments.
Contents
Each service provider profile provides the following BAO-specific details:
- Company overview
- Total BAO clients and participants managed
- Major BAO clients
- BAO client mix
- By core benefits area (H&W, DB and DC)
- By industry vertical
- By geography coverage
- By buyer-size
- Total BAO employees and its spread across geographies
- BAO service suite
- BAO-related technology solutions offered
- Partnerships
- BAO delivery locations
- Recent developments / announcements
- Detailed assessment of its BAO capabilities
- Position on Everest Group PEAK Matrix
- Market success and delivery capability assessment
- Overall remarks on its BAO capabilities