As the healthcare industry shifts its focus toward prioritizing patients, patient involvement in their healthcare journeys is becoming increasingly important. In response to this evolving dynamic, healthcare enterprises are leveraging patient engagement platforms to enhance the overall patient experience across various touchpoints of interaction. These platforms serve as a vital link between patients and healthcare providers, promoting proactive healthcare management. As patients and healthcare providers increasingly demand personalized and accessible healthcare services, these platforms provide patients real-time access to their medical information, telehealth options, and appointment scheduling. This not only enhances the patient experience and satisfaction but also plays a vital role in optimizing healthcare resources and improving outcomes. Furthermore, within a rapidly evolving digital health ecosystem, patient engagement platforms are essential to ensure compliance with regulatory requirements and data security, contributing to healthcare businesses’ overall efficiency and success.

In this report, we assess 19 patient engagement platform providers featured on the Patient Engagement Platforms PEAK Matrix^®. The study will enable buyers to choose the best-fit platform provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

• Industry: healthcare
• Geography: global
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading patient engagement platform providers, client reference checks, and an ongoing analysis of the patient engagement platforms market

Contents

In this report, we examine 19 patient engagement platform providers for their:

• Scale of operations: client base overview, revenue split by segment, value chain, buyer size, and geography
• Major case studies and consultative frameworks
• Proprietary solutions and key events

Membership(s)

Healthcare Payer and Provider Information Technology

Outsourcing Excellence