Service Provider Compass™ – Global Services Delivery from Malaysia
Market Report
Everest Group’s Service Provider Compass™ reports offer multiparameter insights into providers’ presence, scale, and prominence for leading service providers in specific delivery locations. This report series integrates primary and secondary research data, focusing on the scale and delivery footprint, internal brand perception, and workforce profile in a specific location. Unlike other studies, this report emphasizes these factors over the depth and quality of services delivered.
In this report, we assess providers’ capabilities in Malaysia across three parameters:
- Scale and delivery footprint: evaluating the geographical spread and operational capacity
- Brand perception: examining the brand’s perception in the industry and among stakeholders
- Workforce profile: analyzing the workforce’s composition and characteristics
Based on these criteria, providers are categorized as Premier, Proven, and Promising.
This edition focuses on Malaysia and offers data-driven insights into over 30 key providers’ capabilities in Customer Experience Management (CXM), and Information Technology – Application Development and Maintenance (IT-ADM) services.
Enterprises can employ these insights to make informed global sourcing decisions and identify the right partners. Alternatively, providers can use the research as a benchmarking tool to measure their capabilities against competitors.
Combined with other reports in Everest Group’s Location Insider™ subscription, the Service Provider Compass™ offers the most comprehensive resource on location trends and strategic insights, supporting enterprises in making well-informed location and outsourcing decisions.