Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2024
PEAK Matrix® Report
Enterprises grappled with challenges such as dealing with a multi-generational workforce, lack of skilled talent, and complex economic and geopolitical environments, making the year 2023 challenging for HR. Navigating these challenges requires scalability and agility. With investments in next-generation technologies such as AI/ML, automation, and generative AI becoming more mainstream, HR providers aim to provide superior productivity at a fraction of the cost required earlier.
In this study, we evaluate 18 Multi-process Human Resource Outsourcing (MPHRO) providers and position them on the Everest Group PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will be useful to both buyers and providers in assessing the MPHRO market landscape and supporting their strategic decision-making.
Scope
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading MPHRO providers, client reference checks, and an ongoing analysis of the MPHRO market
- MPHRO deals that encompass a minimum of three HR processes
- The deals considered involve a buyer employee size of 1,000 or more
Contents
In this report, we examine:
- MPHRO provider landscape’s dynamics
- Providers based on their market impact vision and capability
- Everest Group’s PEAK Matrix® evaluation of MPHRO providers
- Top MPHRO providers across geographies and industries
- MPHRO providers’ key strengths and limitations