Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid traction across geographies.
Task mining technology can help businesses generate cost savings, improve operational efficiencies, and enhance the employee experience. It has diverse use cases across various business functions and verticals. To ensure success, enterprises should carefully choose task mining technology providers that best fit their needs. To stay ahead in the game, the technology providers are continuously improving their products with enhanced capabilities, features, and functionalities.
This compendium offers detailed profiles of 19 task mining technology providers, delivering accurate and comprehensive information on their offerings and capabilities. Each profile covers the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, capabilities across PEAK Matrix®
dimensions, and key strengths and limitations.
Scope
- Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market
Contents
This report provides key stakeholders a snapshot of 19 leading task mining technology providers’ offerings and capabilities.
Each technology provider profile includes the following details:
- Company overview
- Recent deals and announcements
- Market adoption and client portfolio mix
- Product overview and partnerships
- Product features, functionalities, and key enhancements
- Measure of capabilities across PEAK Matrix® dimensions
- Key strengths and limitations
Membership(s)
Service Optimization Technologies (SOT)
Sourcing and Vendor Management
