Amid the rapidly evolving technology landscape, as enterprises advance in their digital transformation endeavors, they face a primary challenge the shortage of talent equipped with next-generation skills. This challenge is further exacerbated by the shortening half-lives of skills and higher attrition rate in emerging skills within organizations. To address this challenge, enterprises are seeking IT service providers that have implemented robust talent development and management strategies. These strategies strive to acquire, nurture, and sustain a high-quality, productive, multi-skilled, and diverse workforce to meet evolving talent needs.

IT service providers are responding by investing in in-house talent development to gain a competitive edge and enhance their talent value proposition. Beyond traditional methods, they are exploring multiple innovative methods and incorporating themes related to the future of work in their talent development and management strategies. The goal is to develop and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills.

In this report, we assess 26 IT service providers featured on the Talent Readiness for Next-Generation IT Services PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the IT services market

Contents

In this report, we:

• Evaluate 26 IT service providers featured on Everest Group’s Talent Readiness for Next-generation IT Services PEAK Matrix®
• Present the characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective
• Analyze providers’ key strengths and limitations

Membership(s)

Contingent Staffing

Sourcing and Vendor Management