Robotic Process Automation (RPA) is a key enabler of enterprise automation. It is rapidly gaining traction across industries and geographies, as more enterprises are becoming aware of its benefits. These benefits include reduction in costs, increased operational efficiency & quality, increased workforce productivity, enhanced customer & employee experience, and quick time-to-value. Encouraged by a growing number of success stories and positive word of mouth, many enterprises, Global In-house Centers (GICs), and service providers are investing in RPA. Selecting the right enterprise-grade RPA technology partner(s) is critical to success. However, RPA is a burgeoning market with technologies that are relatively new to many potential buyers in terms of product features, deployment options, training & support, partner ecosystem, and commercial models. The technologies are also evolving, with an expanding feature set and increasing richness of functionality.

Scope and methodology

The report provides an assessment of RPA technology vendor landscape across various dimensions:

• Everest Group’s PEAK Matrix™ evaluation of RPA technology vendors
• Competitive landscape in the RPA technology vendor market
• Key RPA technology trends
• Remarks on key strengths and areas of improvement for each RPA technology vendor
• Assessment of RDA / attended RPA capabilities

RPA products that are sold on license, and irrespective of any ongoing business or IT process outsourcing or managed services, were considered for this report. RPA products from 22 leading technology vendors across the globe have been assessed for this study.

Content

This report will assist key stakeholders across enterprises, GICs, service providers, and technology vendors understand the dynamics of the RPA products landscape. The report provides relative position of 22 RPA technology vendors on the Everest Group Products PEAK MatrixTM, capability assessment, competitive landscape & market share analysis, Everest Group’s remarks on technology vendors highlighting their key strengths and areas of improvement, assessment of vendors’ attended RPA / RDA capabilities, and insights into advances in RPA technologies.

Some of the findings in the report are:

• Leaders: Automation Anywhere, Blue Prism, NICE, and UiPath
• Major Contenders: Another Monday, AntWorks, EdgeVerve, HelpSystems, Jacada, Jidoka, Kofax, Kryon, Pegasystems, Softomotive, Servicetrace, Thoughtonomy, and WorkFusion
• Aspirants: AutomationEdge, Datamatics, Nintex, Intellibot, and Nividous
• Everest Group also identified five RPA technology vendors as the “2019 RPA Market Star Performers” – AntWorks, Automation Anywhere, Datamatics, Softomotive, and UiPath. This was based on the relative year-over-year movement of the technology vendors on the PEAK MatrixTM
• Automation Anywhere, Blue Prism, and UiPath are the top vendors in terms of RPA license revenue, closely followed by NICE. Pegasystems leads in terms of revenue from attended RPA (RDA) licenses
• Softomotive has the highest number of RPA clients in the market, most of which are small-sized enterprises and SMBs. Witnessing almost 300% year-over-year growth in its number of clients, UiPath holds the second spot in terms of number of RPA clients
• Automation Anywhere leads in North America, which is the largest RPA market, and Latin America. Blue Prism leads in the UK and MEA markets, while UiPath leads in Continental Europe and Asia Pacific
• UiPath holds the highest market share by license revenue across horizontal functions such as F&A, procurement, and HR, while Blue Prism leads in banking and insurance industry-specific process areas. Pegasystems has the highest market share in the contact center space
• Leaders have moved away from perpetual licensing to annual/monthly subscription-based licensing models. Advances in RPA technologies and increasing client maturity are fuelling the rise of more output-oriented pricing models such as flexible usage-based (e.g., per minute/hour) and per-process or transaction-based models
• RPA solutions continue to evolve with a host of capabilities, such as computer vision, workflow orchestration, intelligent workload balaincing, auto-scalability, and predictive SLA monitoring, to help enterprises achieve strategic business outcomes
• Attended RPA / RDA continues to witness increased demand in the market. AI-based next-best-action recommendation and interactive UI for on-screen agent guidance, which enhance worker productivity and help improve customer experience, are among the key RDA differentiators

Membership(s)

Service Optimization Technologies (SOT)