Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

29 Sep 2017
by Arkadev Basak

The global MSP market is undergoing a transformation due to evolving business requirements of buyers as well as emergence of new categories such as SOW and IC. As a result, service providers are reshaping their value proposition as well as bringing in innovative solutions, such as gainsharing/painsharing, to cater to the market demand. The service provider landscape of MSP is also undergoing a transition, with increasing number of non-staffing legacy players joining the fray. Technology is becoming increasingly important with the integration of various add-on tools, FMS/SOW capabilities gaining increasing importance.

In this research, we analyze the global MSP market across the following dimensions

  • Global MSP market and service provider landscape overview
  • MSP PEAK Matrix 2017
  • Everest Group assessment of MSP service providers

Some of the findings of this report are:

  • Everest Group classified 17 MSP service providers on the Everest Group PEAK Matrix into three categories of Leaders, Major Contenders, and Aspirants. The 2017 MSP PEAK Matrix positioning is as follows
    • Leaders: Allegis Global Solutions, KellyOCG, ManpowerGroup Solutions TAPFIN, Pontoon, and Randstad Sourceright
    • Major Contenders: AgileOne, AMN Healthcare, Broadleaf Results, Geometric Results, Hays Talent Solutions, Impellam Group, PRO Unlimited, and ZeroChaos
    • Aspirants: Capita Resourcing, HCMWorks, nextSource, and Yoh
  • Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified five service providers as the “2017 MSP Market Star Performers” – Allegis Global Solutions, Geometric Results, Hays Talent Solutions, Pontoon, and Randstad Sourceright

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Managed Service Provider (MSP)


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