Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

27 Dec 2016
by Priyanka Mitra

The global MSP market is undergoing a transformation due to evolving business requirements of buyers. As a result, service providers are reshaping their value proposition as well as bringing in innovative solutions to cater to the market demand. The service provider landscape of MSP is also undergoing a transition, with increasing number of non-staffing legacy players joining the fray. Technology is becoming increasingly important with the inclusion of a variety of add on tools and analytics platforms.

In this research, we analyze the global MSP market across the following dimensions:

  • Global MSP market and service provider landscape overview
  • 2016 MSP PEAK Matrix
  • Everest Group assessment of MSP service providers

Some of the findings of this report are:

  • Everest Group classified 19 MSP service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into three categories of Leaders, Major Contenders, and Aspirants. The 2016 MSP PEAK Matrix positioning is as follows:
    • Leaders: Allegis Global Solutions, KellyOCG, ManpowerGroup Solutions TAPFIN, Pontoon Solutions, and RandstadSourceright
    • Major Contenders: Agile•1, Alexander Mann Solutions, AMN Healthcare, Geometric Results Inc., Hays, HCMWorks, Impellam Group, nextSource, Pro Unlimited, Superior Group, and ZeroChaos
    • Aspirants: Capita Resourcing, Hudson RPO, and Yoh
  • Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified two service providers as the “2016 MSP Market Star Performers” – Allegis Global Solutions and AMN Healthcare

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Managed Service Provider


Page Count: 47