BPS Top 50 – 2024

What is the Everest Group BPS Top 50™?
The Everest Group BPS Top 50is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). First released in 2015, Everest Group publishes this list every year.

Why the Everest Group BPS Top 50™?
The global third-party BPS industry is valued at close to US$300 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain, addressing a wide variety of business objectives. The industry continues to attract many providers from a broad range of backgrounds and heritages. Everest Group estimates there are more than 250 providers with more than US$50 million in revenues offering BPS services worldwide. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held.
This list helps enterprises to identify the scaled-up providers and evaluate their functional coverage. It also enables BPS providers to compare themselves with other industry participants.
This list is not an analysis of provider capabilities but rather a factual representation of their business performance as measured by their revenues and growth in a particular year – see the methodology on page 3. Please refer to specific  Everest Group PEAK Matrix reports^® reports for a detailed assessment of of service providers’ performance across various BPS segments.

How is the BPS Top 50 determined?
There are two distinct steps involved in determining the BPS Top 50:

• Qualification – only the 50 largest providers, based on their BPS revenue, qualify for the BPS Top 50 assessment
• Rank determination – providers are ranked based on overall BPS revenue and year-on-year growth; growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue)