In 2024, gen AI emerges as a vital technology, enhancing capabilities of enterprises and providers in the application services sector. Enterprises are embedding gen AI in applications to drive operational efficiency, foster business innovation, and drive growth.
In this report, we examine the transformative impact of gen AI across the application services value chain, highlighting the transition from pilot projects to full-scale deployments. The report explores gen AI use cases across various segments of application services, including consulting, implementation, testing, and maintenance. Each section offers detailed insights into specific application services challenges, gen AI applications, their impact, and the key technologies being leveraged by providers to make significant strides in this domain. Additionally, the report offers a comprehensive view of the current landscape of pilot and production use cases across different application services segments, helping enterprises to make informed decisions regarding future investments in gen AI.
In this report, we examine: