Enterprise Workflow Automation – Review of ServiceNow’s Knowledge ’24 Event
Tech Launch Perspective
ServiceNow announced the release of new features under its workflow automation offering at its Knowledge 2024 event, which took place May 7-9, 2024, in Las Vegas, NV. This release further strengthens ServiceNow’s automation and AI efforts across industries to enhance customer and employee experiences.
In this report, we analyze the new release, including how well ServiceNow’s offering aligns with enterprise objectives and requirements and identify the strengths and areas for improvement.
Scope
- All industries and geographies
- The report is based on our assessment of the information that ServiceNow released during its Knowledge 2024 event
Contents
In this report, we:
- Outline key enterprise workflow automation objectives and requirements
- Examine the themes that drive and limit demand
- Detail ServiceNow’s current positioning and its workflow automation product offerings
- Analyze the new release’s strengths and areas of improvement
Membership(s)
Banking and Financial Services Information Technology
Clinical Development Technology
Cloud and Infrastructure Services
Enterprise Platform Services (EPS)
Healthcare Payer and Provider Information Technology
Insurance Information Technology
Interactive Experience (IX) Services
Life Sciences Information Technology