A Comprehensive Guide to an Enterprise-grade Intelligent Automation (IA) Platform
Viewpoint
In recent years, macroeconomic uncertainties have highlighted the challenges traditional businesses face. These challenges underscore the significance of holistic automation through a combination of Intelligent Automation (IA) technologies.
Enterprises embarking on IA journeys must make a pivotal decision regarding sourcing IA technologies and choose between a best-of-breed approach or a unified platform approach. Enterprises should consider cost drivers, breadth of use cases, and the current maturity of technology adoption while selecting the right-fit sourcing approach. There is a growing need to enhance the value derived from IA and streamline the costs and efforts associated with provider portfolio management. As a result, enterprises are increasingly opting for the adoption of a unified IA platform and grappling with multiple questions spanning from the scalability and security of the IA platform to its ease of use for business users. In this viewpoint, we present Everest Group’s findings from a survey of 100+ enterprise executives and IA practitioners from organizations across industries. The report will help enterprises and technology providers understand the most vital capabilities of enterprise-grade unified IA platforms, along with the role of gen AI enhancements.
Scope
All industries and geographies
Contents
In this report, we:
- Understand the definition of a unified IA platform, key adoption drivers, and gen AI’s impact on IA platform
- Assess characteristics of enterprise-grade IA platforms, enterprise preferences, and product capabilities
- Evaluate provider capabilities to make unified IA platforms enterprise-fit
- Identify challenges in IA platforms’ adoption
- Recommend best practices to drive unified IA platforms’ enterprise-wide adoption