Future-ready Payments: Enterprise Priorities in a Disruptive Landscape

The dynamic payments market landscape is driven by technology advances and evolving consumer expectations. Heightened regulatory scrutiny and increased credit-based payment methods worldwide impact the global payments market. Digital wallets are a leading payment instrument. Firms are integrating gen AI to transform their payment operations. As digital transformation accelerates, customers demand faster, more secure, and convenient payment solutions.

The competitive pressure to optimize costs and improve profit margins is driving the adoption of AI, blockchain, and cloud solutions. Enterprises should embrace open banking and modernize payment infrastructures to stay competitive and meet dynamic market needs.

In this report, we examine enterprises’ evolving priorities in the payments industry. The report analyzes the current global payment market trends and the changing payments buyer landscape. It also explores the key digital levers used in payment enterprises’ sourcing priorities.

Scope

• Industry: Banking and Financial Services (BFS)
• Geography: global
• Services: payments business process and IT

Contents

In this report, we

• Examine the payments landscape and key market trends
• Analyze key priorities shaping payment enterprises’ success
• Study the digital levers used in payment enterprises’ sourcing priorities

Membership(s)

Banking Business Process

Banking Information Technology

Financial Crime and Compliance Operations

Outsourcing Excellence