Intelligent Process Automation (IPA) PEAK Matrix® Assessment 2023

As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient. Organizations have realized that manual operations come with a range of challenges, leading them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels. In the current recessionary environment, enterprises are more focused on cost optimization, and IA has emerged as a key lever for achieving this objective. Recognizing the demand for such solutions, providers are pivoting quickly toward a digital-powered model to cater to their buyers' needs. Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation.

Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

In this report, we study 27 IPA solution providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

Scope

• IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
• This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
• All industries and geographies

Contents

In this report, we study:

• Everest Group’s PEAK Matrix evaluation of IPA solution providers and their categorization into Leaders, Major Contenders, Aspirants, and Star Performers
• The IPA solution provider market’s competitive landscape
• Key strengths and limitations of each IPA solution provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management