During the pandemic, many modernization initiatives were significantly accelerated as insurers realized the inadequacies in their core systems. Changes in customer preferences and insurers’ need to move quickly resulted in significant changes in sourcing strategies as well. To adapt to these changes, Business Process Services (BPS) providers’ digital solutions have helped the speed of delivery, reduce turn-around times, improve accuracy, and upgrade the quality of products. These transformation projects have optimized support functions across the value chain. This, in turn, was beneficial for the insurance BPS market, which experienced double-digit growth last year.
This compendium provides accurate, comprehensive, and fact-based snapshots of 10 major Digital Platform and Augmentation Suite (DPAS) in insurance BPS providers. It offers a detailed profile of each DPAS insurance provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, delivery locations, and DPAS insurance capabilities. The report also positions each provider on Everest Group’s PEAK Matrix®.
Industry: insurance
Geography: global
This report features 10 DPAS in insurance BPS provider profiles and includes: