Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023

In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. Providers worldwide recognized the ongoing challenges with talent scarcity and widening skills gap. Augmented with technology, providers utilized their domain expertise to support buyers across different industries.

In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific. The research will enable buyers to select the best-fit provider for their needs, while providers will be able to benchmark themselves against the competition.

Scope

• All industries
• Geography: Global, North America, EMEA, and Asia Pacific
• Third-party RPO deals, excluding shared services or Global Business Services (GBS)
Over 5,200 multi-process RPO deals active as of 2022, each involving a minimum of two recruitment processes

Contents

In this report, we:

• Examine the RPO provider landscape
• Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
• Assess providers’ overall RPO capability across seven dimensions: market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Membership(s)

Recruitment

Sourcing and Vendor Management