Multi-process Human Resources Outsourcing (MPHRO) State of the Market 2023
State of the Market Report
In the current landscape marked by volatility, uncertainty, complexity, and ambiguity, enterprises are consistently seeking ways to optimize operational efficiency. Challenges such as talent scarcity, inflation, economic instability, and geopolitical uncertainties have intensified interest in outsourcing HR functions. The drive toward digital transformation, an increasing number of organizations exploring outsourcing for the first time, and a growing demand for cutting-edge technology and sophisticated HR outsourcing solutions from established providers are expected to drive market growth.
To meet these evolving demands and act as orchestrators for their clients, providers are enhancing capabilities by cultivating domain-specific expertise, adopting a design-oriented approach, developing transformation frameworks, and offering next-generation solutions with automation and analytics. They are also forming strategic technological and consulting partnerships.
In this report, we analyze the Multi-process Human Resources Outsourcing (MPHRO) services market, focusing on key growth drivers, buyer adoption trends, and provider investments. The report provides a comprehensive overview of the MPHRO market and analyzes it across dimensions such market overview and evolving solution characteristics.
Scope:
- All industries and geographies
- MPHRO deals including a minimum of three HR processes
- Deals with a buyer employee size of 1,000 or more
- The analysis is based on Everest Group’s annual RFI process for the calendar year 2023 (refer to report MPHRO Services PEAK Matrix® Assessment 2023 for detailed assessment of providers), interactions with leading MPHRO providers, client reference checks, and an ongoing analysis of the market
Contents:
In this report, we examine:
- Key demand trends in the MPHRO market
- Solution characteristics
- Provider landscape