Customer Experience Management (CXM) Services – Provider Compendium 2023

Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® provider assessment. The compendium will enable providers to benchmark their capabilities against their peers, while buyers of CXM will be able to assess the providers based on the desired set of capabilities.

Scope

• Domain: CXM
• Industry: all
• Geography: global, Americas, EMEA, and APAC

Contents

In this research, we feature 54 CXM service provider profiles and examine their:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: details of key delivery locations worldwide
• Capabilities and clients: major engagements and revenue by geography, industry, and buyer size
• Everest Group assessment: providers’ position on Everest Group’s PEAK Matrix® -Global, Americas, EMEA, and APAC; along with their market share and delivery capability assessment, and overall evaluation of capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

CX Excellence

Sourcing and Vendor Management