Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases on content moderation and other trust and safety services. While automation accounts for a majority of content moderation decision-making, the importance and criticality of human or manual moderation cannot be overstated.
Multiple factors continue to drive the use cases and adoption of trust and safety services, including the increasing accessibility of the internet to a larger and more diverse population and greater interest from governments in the integrity of online platforms.
In this research, we assess 18 providers on the Trust and Safety – Content Moderation Services PEAK Matrix® and position them as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact.
This report examines: