Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment 2023

Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience.

The WCC market is evolving rapidly and is expected to grow further in 2023. This growth is categorized by the advent of metaverse-based immersive collaboration, adoption of cloud-based communication models, increased focus on platform consolidation, and challenges of virtual culture building. Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs.

In this report, we assess 14 WCC service providers featured on Everest Group’s Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment and highlight the strengths and limitations of each provider.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process conducted over Q3 and Q4 2022, interactions with leading WCC service providers, client reference checks, and an ongoing analysis of the WCC services market

Contents

In this report, each provider profile includes the following:

• A summary dashboard – assessment of market impact and vision and capability
• Detailed strengths and limitations

Membership(s)

Digital Workplace

Sourcing and Vendor Management