As the global services market witness an uptick in activity in 2021, the year 2022 looks positive from a growth perspective. Offshoring/nearshoring has seen an uptick as enterprises have embarked on a road to recovery post the pandemic.
Asia Pacific continues to dominate the global services space as major tier-1 Indian cities maintain their Leader positions. The Philippines continues to remain a Leader for contact center and transactional BPS work. China is primarily leveraged for digital functions around the cloud, cybersecurity, analytics, and engineering/R&D services. In EMEA, Poland, and Ireland continue to be locations of choice for IT-BP delivery. Within the Americas, Canada continues to witness growth in terms of new centers setups and capabilities development to serve the North American market at a moderate cost arbitrage over the leading US markets. Colombia is a Leader for transactional BPS delivery. Mexico and Argentina continue to maintain Major Contender positions for most functions.
The Global Locations State of the Market Report 2022 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy.
Industry: global services
Geography: global
The report includes the following topics: