Recruitment Process Outsourcing (RPO) – What Do RPO Buyers Want?

The demand for Recruitment Process Outsourcing (RPO) services has surged in the aftermath of the COVID-19 pandemic, with organizations taking a hard look at their talent acquisition processes amid the Great Resignation.

This report provides insights into the renewed priorities for RPO buyers and how buyer-provider relationships have evolved following the pandemic. We also share buyer perceptions on provider performance, including their shortcomings.

Scope

• Third-party RPO deals, except shared services or Global Business Services (GBS)
• Over 4,100 multi-process RPO deals active as of 2021, with a minimum of two recruitment processes
• Coverage across 37 RPO service providers

Contents

In this report, we analyze buyer feedback from surveys and interviews conducted in 2020 and 2021. The analysis is presented across:

• RPO success parameters and service providers’ performance snapshot – 2021
• Key buyer concerns in 2021
• Key takeaways for RPO providers

Membership(s)

Recruitment

Sourcing and Vendor Management