The demand for Recruitment Process Outsourcing (RPO) services has surged in the aftermath of the COVID-19 pandemic, with organizations taking a hard look at their talent acquisition processes amid the Great Resignation.
This report provides insights into the renewed priorities for RPO buyers and how buyer-provider relationships have evolved following the pandemic. We also share buyer perceptions on provider performance, including their shortcomings.
In this report, we analyze buyer feedback from surveys and interviews conducted in 2020 and 2021. The analysis is presented across: