Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we examine the Customer Experience Management (CXM) market in the wake of the pandemic, factors affecting market growth, and changes in service delivery models. We also discuss differentiating factors for service providers, buyer satisfaction performance, key investment themes, major acquisitions, and future trends in the CXM market.
All industries and geographies
In this study, we:
Customer Experience Management (CXM) Services, including Contact Center Outsourcing