Customer Experience Management (CXM) in EMEA – Provider Compendium 2023

Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix^® provider assessment. The compendium also examines the EMEA CXM operations provider landscape.

The report will enable current and potential buyers of CXM in the Americas to assess the providers based on their strengths and limitations in desired capabilities.

Scope

Domain: CXM

Industries: all

Geography: Americas

Contents

In this research, we feature 25 CXM service provider profiles and examine their:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: details of key delivery locations worldwide
• Capabilities and clients: major engagements and revenue by geography, industry, and buyer size
• Everest Group assessment: provider’s position on Everest Group’s PEAK Matrix^®, along with its market share and delivery capability assessment, and overall evaluation of capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management