Customer Experience Management (CXM) in APAC – Provider Compendium 2023

Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 17 CXM service providers in APAC. It features their scale of operations, digital solutions, and delivery locations, along with Everest Group’s PEAK Matrix^® service provider assessment. The compendium also looks at the CXM service provider landscape in APAC.

The study will enable current and potential buyers of CXM in APAC to assess the providers based on their strengths and limitations for desired capabilities.

Scope

Domain: CXM

Geography: APAC

Contents

Each CXM service provider profile provides the following details:

• Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Delivery locations: details of key delivery locations worldwide
• Capabilities and client details: major engagements and revenue split by geography, industry, and buyer size
• Everest Group assessment: the provider’s position on Everest Group’s PEAK Matrix^®, market share and delivery capability assessment, and overall evaluation of capabilities

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management