Customer Experience Management (CXM) in APAC – Service Provider Compendium 2022
Provider Compendium Report
18 Feb 2022
Categories:
CXM Services (including Contact Center Outsourcing)
CX Excellence
Healthcare Provider
Outsourcing Excellence | Standard
Outsourcing Excellence | BPO
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Insurance
Provider Compendium
Providers:
Cognizant
Conneqt
Genpact
IGT Solutions
Probe Group
STARTEK
Tech Mahindra
Teleperformance
transcosmos
TTEC
Webhelp
Analysts:
Shirley Hung
David Rickard
Rananjay Kumar
Sharang Sharma
Chhandak Biswas
Sonali Srivastava
Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the CXM service provider landscape in APAC.
The study will enable current and potential buyers of CXM in APAC to assess the providers based on their strengths and limitations for desired capabilities.
Scope:
Domain: CXM
Industry: all
Geography: APAC
Contents:
Each CXM service provider profile provides the following details:
- Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
- Delivery locations: details of key delivery locations worldwide
- Capabilities and client details: major engagements, revenue split by geography, industry, and buyer size
- Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities
Membership(s)
Customer Experience Management Services, including Contact Center Outsourcing