Enterprises, especially small and midsized, are adopting Microsoft Dynamics 365 to modernize customer experience and finance and operations, enable end-to-end visibility across the supply chain, and streamline marketing and sales. Large enterprises adopt Microsoft Dynamics 365 to buttress their core Enterprise Resource Planning (ERP) and Customer Experience (CX). Microsoft has strengthened its offerings and presence by closely integrating Dynamics 365 with Microsoft Office, Outlook, and Teams. To expedite Microsoft Dynamics 365 adoption, service providers are investing in skilling talent and building robust accelerators to help enterprises in their digital transformation journeys.
In this research, we provide an overview of the Microsoft Dynamics 365 market, demand themes driving the market, typical deal characteristics, enterprise challenges and best practices, top case studies, and implications for enterprises & service providers. The assessment is based on Everest Group’s annual RFI process, interactions with leading enterprises and Microsoft Dynamics 365 service providers, and ongoing coverage of the Microsoft Dynamics 365 market.
This report provides an overview of the Microsoft Dynamics 365 market and studies: