Enterprises, especially small and midsized, are adopting Microsoft Dynamics 365 to modernize customer experience and finance and operations, enable end-to-end visibility across the supply chain, and streamline marketing and sales. Large enterprises adopt Microsoft Dynamics 365 to buttress their core Enterprise Resource Planning (ERP) and Customer Experience (CX). Microsoft has strengthened its offerings and presence by closely integrating Dynamics 365 with Microsoft Office, Outlook, and Teams. To expedite Microsoft Dynamics 365 adoption, service providers are investing in skilling talent and building robust accelerators to help enterprises in their digital transformation journeys.
In this research, we provide an overview of the Microsoft Dynamics 365 market, demand themes driving the market, typical deal characteristics, enterprise challenges and best practices, top case studies, and implications for enterprises & service providers. The assessment is based on Everest Group’s annual RFI process, interactions with leading enterprises and Microsoft Dynamics 365 service providers, and ongoing coverage of the Microsoft Dynamics 365 market.
Scope
All industries and geographies
This assessment is based on Everest Group’s annual RFI process considering investments made until March 2021, interactions with leading Microsoft Dynamics 365 service providers, client reference checks, and an ongoing analysis of the Microsoft Dynamics 365 services market
Contents
This report provides an overview of the Microsoft Dynamics 365 market and studies:
Enterprise trends, key enterprise benefits, and top case studies in Microsoft Dynamics 365 market
Best practices for enterprises and implications for service providers
Microsoft Dynamics 365 services market overview and deal characteristics, including market size and growth, adoption trends by geography and industry, typical spend across the value chain, and pricing models for a typical Microsoft Dynamics 365 engagement
