Recruitment Process Outsourcing (RPO) in North America – Service Provider Landscape with PEAK Matrix® Assessment 2021
PEAK Matrix® Report
23 Jul 2021
Providers:
ACA Talent
ADP RPO
Advantage xPO
AgileOne
Alexander Mann Solutions
Allegis Global Solutions
AMN Healthcare
Broadleaf Results
Cielo
Endevis
Engage2Excel
Hire Velocity
Hudson RPO
Hueman RPO
IBM Talent Acquisition Optimization (IBM TAO)
KellyOCG
KinetixHR
Korn Ferry RPO
LevelUP HCS
Newton Talent
Orion Talent RPO Solutions
PeopleScout
Personify
Pierpoint International
Pontoon Solutions
PrincetonOne
Randstad Sourceright
Sevenstep
Talent Solutions RPO (ManpowerGroup)
WilsonHCG
Yoh/DZConneX
Analysts:
Arkadev Basak
Aniruddha Kulkarni
Sailesh Hota
North America continues to be not only the largest Recruitment Process Outsourcing (RPO) market globally, but also one of the most mature and intensely competitive RPO markets, with significant presence across all major global and regional service providers. Service providers in North America are constantly differentiating themselves by upgrading technological capabilities, expanding value-added and consulting offerings, providing a customized value proposition to buyers of all sizes, and catering to clients from upcoming industries.
In this research, we analyze the RPO service provider landscape across various dimensions and examine the capabilities and offerings of 31 RPO service providers in particular. These service providers are positioned on the Everest Group PEAK Matrix® and categorized as Leaders, Major Contenders, Aspirants, and Star Performers based on their performance.
![](https://www2.everestgrp.com/Files/RPO%20North%20America%20PEAK%202021.jpg)
Scope
- Third-party RPO deals, excluding shared services or Global Business Services (GBS)
- Over 3,400 multi-process RPO deals signed as of 2020, with a minimum of 4 recruitment processes and a minimum contract duration of one year
- Coverage across 31 RPO service providers
Contents
The report analyzes the performance of 31 RPO service providers and includes:
- RPO service provider landscape
- RPO PEAK Matrix and Star Performers for 2021
- Classification of the service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix framework
- Based on the YoY movement of different service providers on the PEAK Matrix, five service providers have been named as the 2021 RPO in North America Market Star Performers
- Everest Group analysis of service providers
- Overall RPO capability of service providers assessed on seven dimensions: market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy
Membership(s)
Recruitment Process (RPO)
Sourcing and Vendor Management