Customer Experience Management (CXM) – Service Provider Compendium 2021
Service Provider Compendium
27 Sep 2021
Categories:
CXM Services (including Contact Center Outsourcing)
CX Excellence
Healthcare Provider
Outsourcing Excellence | Standard
Outsourcing Excellence | BPO
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Insurance
Provider Compendium
Providers:
[24]7.ai
Alorica
Atento
Bosch Service Solutions
Capita
Cognizant
Comdata Group
Concentrix
Conduent
Covisian
Datamatics
EXL
Genpact
GlowTouch
HGS
Ibex
Infosys
Inktel
Majorel
Probe Group
Qualfon
ResultsCX
Sitel Group
STARTEK
Sutherland Global Services
Sykes
TCS
Tech Mahindra
Teleperformance
TELUS International
Transcom
transcosmos
TTEC
VXI
Webhelp
Wipro
WNS
Analysts:
Shirley Hung
David Rickard
Sharang Sharma
Aishwarya Barjatya
Sufiyan Dayam
Sonali Srivastava
Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 37 service providers, including their scale of operations, technology solutions, portfolio mix, and delivery locations, along with Everest Group’s PEAK Matrix® Service Provider Assessment. The compendium also sheds light on the global CXM operations service provider landscape
The study will enable current and potential buyers of CXM operations to assess the providers on their areas of strength and limitations based on desired capabilities.
Scope
- Industry: all
- Geography: global
Contents
Each service provider profile captures the following CXM-related details:- Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
- Delivery locations: city-level detail of key delivery locations worldwide
- Capabilities and clients: major engagements and revenue split by geography, industry, and buyer size
- Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities
Membership(s)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing