Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021
Service Provider Compendium Report
25 Mar 2021
Providers:
Alorica
Arise
Concentrix
Conduent
Everise
HGS
Kelly Connect
Liveops
Sitel Group
Sutherland Global Services
Sykes
Tech Mahindra
Teleperformance
Transcom
TTEC
Webhelp
Analysts:
Shirley Hung
Sharang Sharma
Chhandak Biswas
Sufiyan Dayam
The Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 16 major WAHA CXM service providers. It offers a detailed profile of each WAHA CXM service provider, with a comprehensive picture of its services suite, recent developments and investments, technology, security, and talent management solutions, WAHA locations, and WAHA CXM service portfolio.
Scope
- Industry: all
- This compendium evaluates the following WAHA CXM service providers: Alorica, Arise, Concentrix, Conduent, Everise, HGS, KellyConnect, Liveops, Sitel Group, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, TTEC, and Webhelp
Contents
Each service provider profile provides the following details:
- WAHA CXM services suite: company overview, key leaders, major clients, and recent WAHA-specific investments
- WAHA CXM portfolio and scope of services: revenue split by geography, industry, buyer size, process coverage, and channel coverage
- WAHA CXM agent distribution and capabilities: FTE split by region and language, technology, security, and talent management capabilities
- WAHA CXM services location landscape: CXM WAHA locations
- Detailed assessment of WAHA CXM services: market success, vision and capability assessment, and remarks on each service provider’s strengths and limitations
Membership(s)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Sourcing and Vendor Management