Robotic Process Automation (RPA) has been one of the fastest growing markets in the enterprise automation segment in the past decade, and the COVID-19 pandemic has further accelerated its adoption across industries and geographies. RPA has been a key enabler for organizations in achieving cost savings, greater operational efficiency and quality, increased workforce productivity, and enhanced customer and employee experience. Encouraged by a growing number of success stories and positive word of mouth, many enterprises, Global Business Services (GBS) firms, and service providers are investing in RPA. However, to achieve success, it is critical to select the right enterprise-grade RPA technology partner.
This report analyzes the RPA technology market across various dimensions, such as the impact of COVID-19 on enterprises and automation initiatives, key drivers for enterprises to adopt RPA, buyers’ vendor selection criteria, buyer satisfaction with vendor capabilities, and key strengths and areas of improvement according to buyers.
In this report, we study the following topics: