Market Vista™: Q4 2020
20 Nov 2020
Categories:
Market Vista™
CX Excellence
Outsourcing Excellence | Standard
Outsourcing Excellence | IT Services
Outsourcing Excellence | BPO
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Insurance
General Report
Providers:
Accenture
ADP
AKKA Technologies
ALTEN
Altran
Atos
AVL
Bertrandt
Capgemini
Capita
CGI
Cognizant
Concentrix
Conduent
DXC Technology
EXL
Fujitsu
Genpact
HCL
IBM
Infosys
NTT DATA
Sutherland Global Services
TCS
Tech Mahindra
Teleperformance
T-Systems
Unisys
Wipro
WNS
Analysts:
Hrishi Raj Agarwalla
Market Vista™ report highlights the key trends and developments in the fast-evolving global offshoring and outsourcing market. The study captures the key developments across outsourcing transaction trends, health of GBS centers, location risks and opportunities, and service provider developments.
CONTENTS
The report studies the following topics
- Key market trends in Q3 2020
- Outsourcing and offshoring deal trends by function, geography, industry, and buyer type, among others
- GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations)
- Details of major outsourcing deals
- Details of renewal/restructuring activity and new contracts signed in the quarter
- Location risks and opportunities
- Assessments of 30 leading service providers (including 5 pure-play engineering service providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, M&As, and initiatives in next-generation technologies (e.g., digital services)
PLEASE NOTE: The download includes:
- Complete Market Vista Q4 2020 report
- Market Vista Q4 2020 market development overview workbook