COVID-19 has had a significant impact on IT services globally, as seen in enterprise demand reductions, supply chain disruptions, challenges to business continuity, cybersecurity risks, and services continuity challenges. Application services has not been spared; however, we recommend enterprises to view these challenges as opportunities to build a more resilient organization.
To help enterprises future-proof their application services strategies, Everest Group has leveraged its large repository of existing research on application services, as well as ongoing market conversations with leading global enterprises and service providers, to arrive at a set of recommendations.
This report will help enterprises understand the potential reasons why their pre-pandemic application strategies were not optimized to respond to the rapidly evolving business conditions and what can they do now to ensure future readiness. The research also captures trends at an overall ITS level, as well as deal trends in application services for 2019.
In this research, we propose a way for enterprises to future-proof their applications strategies. The report is divided into the following sections: