The global multi-process FAO market, which grew steadily at 8-10% in 2019, is experiencing a disruption due to the COVID-19 pandemic. It is interesting to note that while on the one hand, the pandemic has impacted contract renewals, new large-scale initiatives, and transaction volumes, on the other hand, increasing demand for immediate cost takeout, cash unlock, and digitalization is accelerating new digital initiatives and driving growth.
FAO service providers are differentiating themselves by offering end-to-end transformative solutions, combined with domain and industry expertise, a design thinking approach, transformation frameworks, and next-generation offerings leveraging automation and analytics. This research studies and assesses FAO service providers based on their vision and capabilities, and market impact, and categorizes them into Leaders, Major Contenders, Aspirants, and Star Performers based on their market performance.
In this research, we focus on: