Disruptions in the wake of Industry 4.0 are compelling business models to change rapidly and pressuring enterprises to manage these changes in a comprehensive and seamless manner across IT and business operations. Most enterprises, however, realize only partial success in their digital transformation journeys. For an enterprise to scale digitally, it has to go beyond implementing the usual technology-related changes and transform its operating model as well.
This change applies to both traditional and digital-native firms, and it begins with the adoption of a digital-native operating model, the goal of which is to establish the right balance between technology and operating model transformation.
This report poses – and answers – the key questions every enterprise must ask before shifting to a next-generation digital operating model, including:
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing (CXM)
Finance & Accounting Outsourcing
Healthcare Payer and Provider Business Process
Life Sciences Business Process