Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven by digital business needs, such as faster time to value, improved quality, more flexibility to react to an uncertain market, and high availability of critical systems. To achieve these objectives and keeping in mind the proliferation of cloud offerings in the market, management complexities, and talent shortage, enterprises are being increasingly driven to seek third-party support.

In this research, we present detailed profiles and assessments of 25 IT service providers featured on the cloud services PEAK Matrix™. Each profile provides a comprehensive picture of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with leading cloud services providers, client reference checks, and an ongoing analysis of the cloud services market.

Scope

This research provides an assessment of IT service providers / system integrators associated with cloud services.

We cover the following IT service providers in the report: Accenture, Atos, Capgemini, Cognizant, CSS Corp, DXC Technology, Ensono, Fujitsu, GAVS Technologies, Happiest Minds, HCL Technologies, Hexaware, IBM, Infosys, Microland, Mphasis, NIIT Technologies, NTT DATA, TCS, Tech Mahindra, UST Global, Virtusa, Wipro, YASH Technologies, and Zensar.

Contents

In this report, we feature 25 IT service provider profiles, each of which covers:

• Overview of the provider’s cloud services business – vision, scale, overall focus, and extent of adoption of its cloud services across enterprise segments and geographies
• Overview of the provider’s cloud services offerings – portfolio of services and relative focus across service lines
• Assessment of the provider’s cloud services delivery capability, domain investments, key solutions, and key partnerships
• Strategic focus areas and market success for cloud service areas

Membership(s)

Cloud & Infrastructure Services