The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO PEAK MatrixTM 2020 face toughening competition from the other service providers.
The objectives of the HR function have evolved over time, and according to our study, automation, analytics, and movement towards cloud have emerged as the top three objectives in 2019-20. Considering this, service providers are investing in enhancing their capabilities in these areas to support enterprise clients on their journey toward a next-generation HR operating model.
With evolving buyer requirements and stiff competition, service providers need to be aware of the shift in the dynamics and invest in the right technologies and capabilities to provide greater value to the clients. Providers that can operationalize these investments will be able to stay ahead of the curve and become MPHRO market leaders.
In this research, we analyze the global MPHRO market across the following dimensions:
This report examines the dynamics of the Multi-Process Human Resources Outsourcing (MPHRO) service provider landscape. It provides a deep-dive analysis into how the service providers shape up in terms of their market impact and vision & capability. Based on the comprehensive Everest Group PEAK Matrix, 20 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants.