Robotic Process Automation (RPA) has the potential to offer various key benefits – improved speed and accuracy, enhanced customer experience, and reduced cost, among others. Moreover, the value is realized in a fairly short time period, as the deployments are quick and at low risk due to the fact that the integration is typically non-invasive and easily remediable. As a consequence, many enterprises and global service providers are investing in this arena. However, RPA is a burgeoning market with technologies that are relatively new to many potential buyers in terms of solution features, deployment models, supporting frameworks, and commercial aspects. The technologies are also evolving, with an expanding feature set and increasing richness of functionality.
The report provides an assessment of RPA technology vendor landscape across various dimensions:
RPA products that are sold on license, and irrespective of any ongoing business or IT process outsourcing services, were considered for this report. These include software that can be deployed and run by the clients in-house or which requires professional services for deployment, as well as ongoing services that are part of a hosted offering. RPA products from 18 leading technology vendors across the globe have been assessed for this study.
This report will assist key stakeholders (enterprises, service providers, and technology vendors) understand the dynamics of the RPA products landscape. The report provides relative position of RPA technology vendors on the Everest Group Products PEAK Matrix™, capability assessment, competitive landscape & market share analysis, Everest Group’s remarks on technology vendors highlighting their key strengths and areas of improvement, and insights into advances in RPA technologies.
Some of the findings in the report are:
Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.