PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.
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Scope
PricePoint Q4 2017 includes the following:
Contents
This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:
The report also contains the aggregated impact of these drivers on pricing in Q4 2017 and the outlook for Q1 2018.
The featured research includes:
- Assessment of pricing drivers in ITO and BPO, including:
- Buy-side dynamics
- Supply-side dynamics
- Key macroeconomic factors
- Overall impact of the drivers on pricing in Q4 2017
- Pricing outlook for Q1 2018
- Featured research
- Infrastructure support tools – landscape and commercial models
- Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
- Supply-side drivers including resource utilization, support costs, and service provider financial performance
- Macroeconomic factors including operating cost inflation and foreign exchange rates
- Overview of infrastructure support tools’ landscape
- Most preferred toolset for different functionalities
- Classification of tools based on their occurrence in contracts
- Commercial models employed by service providers for different tools
- Competitive differentiators employed by providers