The rise of consumer orientation toward next-generation digital technologies has changed the role of enterprise IT from a cost center to a new-found revenue center for insurance firms. Digital is needed for survival in this fast-evolving ecosystem. Insurers are adopting digital to improve market share, engage customers, and explore alternate channels for revenue.
Digital adoption elicits transformation in the organizational DNA, involving both strategic and operational changes. As the pace of transformation intensifies in a few enterprises, it produces leaders and laggards.
The scope of this report deep dives into these organizations, culminating in the Digital Pinnacle Enterprises™ in insurance, a set of enterprises that have outperformed their peers in several dimensions.
This report offers a deep look at five key capabilities encompassing 18 key dimensions in which insurers are making investments for digital transformation, and further evaluation of five key dimensions where Digital Pinnacle Enterprises™ in insurance showcase higher maturity compared to other insurers.
The research focuses on Digital Pinnacle Enterprises™ in insurance and includes:
Banking, Financial Services & Insurance (BFSI) - Information Technology Outsourcing (ITO)