The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities, expand their footprint, and gain market share. The incorporated elements such as Robotic Process Automation (RPA), blockchain, and “as-a-service” offerings, are playing a major role in shaping the current landscape of the capital markets BPO..
Service providers, with presence across different Lines of Businesses (LOBs), have started focusing on providing more end-to-end solutions for their clients and are working more like partners than service providers. Buyers are increasingly looking for partners to guide them through their transformation journeys; they are also looking for service providers who can help with risk management and regulatory compliance services.
The capital markets BPO segment has been hit by disruptors from many directions – increasing regulatory pressure on buyers, technology changes, inclusion of more judgment-oriented tasks in the outsourcing deals, etc. Service providers need to find the right balance between various tasks such as deepening their domain expertise; keeping their technology up-to-date; building capabilities in the analytics, Artificial Intelligence (AI), and Machine Learning (ML) aspects; maintaining a diverse delivery footprint to cater to various buyer geographies; and continuing to provide the value for money to their buyers, in order to stay ahead.
In this research, we analyze the global capital markets BPO service provider landscape. We focus on:
This report will assist key stakeholders (financial institutions, service providers, and technology providers) understand the changing dynamics of the capital markets BPO service provider landscape. It will also help them identify market Leaders, Major Contenders, and Aspirants for 2018. The report provides detailed analysis of the service providers’ market share, their relative positioning on the Everest Group PEAK Matrix, and their capability assessment. Some of the findings in the report are:
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)