Next-generation technologies, such as Internet of Things (IoT), Artificial Intelligence, and automation, are driving the new wave of revolution in the industry. While analytics is being recognized as the key pillar of digital revolution, it has managed to retain its value as a stand-alone package. The growth has slowed over the last few years on the back of rising maturity, especially in North America; however, analytics BPS continues to be the shining beacon in the BPS industry and managed to clock double-digit growth again in 2017.
Clients increasingly look for end-to-end solutions through analytics rather than siloed solutions to improve their key business metrics. Service providers are hence, aligning their services to this demand, harvesting their larger BPO deals by providing a component of analytics in it. Service providers are also looking to integrate analytics as a single offering across their IT and BPS operations – to drive synergy between the two arms and deliver a one-stop solution to the clients. Productized solutions are also gaining more prominence in the market due to their lower cost and quicker deployment. With technologies such as IoT paving way for the next wave of data disruption, clients and service providers need to ensure they have the right capabilities to collect, clean, and handle this data while drawing meaningful insights from it.
This study assesses the analytics business process capabilities of different service providers (legacy BPO providers and analytics specialists) and evaluates their positioning on the Everest Group PEAK Matrix.
In this research, we focus on different aspects of the analytics BPS market:
This report provides insights into the global analytics business process services (BPS) market and examines the service provider landscape and its impact on the market. It focuses on service provider position & growth in the market, changing market dynamics & emerging service provider trends, and assessment of service provider delivery capabilities.
Some of the findings in the report are:
Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Finance & Accounting Outsourcing
Healthcare Payer and Provider Business Process
Life Sciences Business Process
Human Resources Outsourcing (HRO)