The banking industry continues to face existing challenges – rising cost pressures, depleting top line, decreasing customer satisfaction, and uncertainty in the geopolitical environment. However, the disruption in technology and its significant adoption by non-banks has led to a more pronounced effect on the existing challenges for banks. Banks have started to invest in technologies such as analytics and Robotic Process Automation to offer personalized solutions to customers. Going forward, banks can leverage their own scale and access to resources to co-exist with FinTechs and survive in the banking ecosystem.
Coverage across 25+ banking BPO service providers including Accenture, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, DXC, Equiniti, EXL, Firstsource, Genpact, HCL, HP, IBM, Infosys, Intelenet, Mphasis, NIIT Technologies, Polaris, Sutherland, Syntel, TCS, Tech Mahindra, Wipro, and WNS.
This report will assist key stakeholders (banks, service providers, and technology providers) understand the dynamics of the banking BPO market and help them identify the trends and future outlook. In this backdrop, this report provides comprehensive coverage of the global banking BPO market including detailed analysis of market size & growth, challenges faced by LoBs, technology adoption trends, and future outlook for banks. Some of the findings in this report are:
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)