The Multi-Process Human Resources Outsourcing (MPHRO) market continued its steady growth of about 4% to reach ~US$ 3.4 billion in annualized revenue in 2015. The MPHRO market is dominated by the top quartile performers in terms of revenue and number of active deals, with it being more competitive in terms of the former rather than the latter. The fast-growing Asia Pacific market has emerged as the arena to watch out for as the battle between the entrenched local players, with deep understanding of the region, and the global players, with better depth and breadth of delivery capabilities, heats up. Providers are also adopting new strategies to gain market share, with particular focus on technology and innovation in the areas of cloud/BPaaS, analytics, social, mobility and automation.
In this research, we analyze the global MPHRO market across the following dimensions:
This report examines the dynamics of the MPHRO service provider landscape. It provides a deep-dive analysis into how the service providers shape up in terms of their market success and delivery capability. Based on the comprehensive Everest Group PEAK Matrix, 19 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants. Additionally, this report also contains Everest Group’s remarks on each service provider’s strengths and areas of improvement, besides insights into each of the PEAK Matrix dimensions. Some of the findings in this report are:
Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.