Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental Europe continue to be major growth drivers in capital markets BPO, but increased traction is also being witnessed in Asia Pacific, as more players look to develop a footprint in this fast-growing region. The nascent industry state and higher adoption by small- to medium-sized buyers has led to smaller-sized deal signings. While technology continues to play an important role, providers are now coming up with innovative solutions to maximize their process & geographic coverage and gain market share. The tightening of the regulatory landscape has prompted buyers to look at new means to ensure they meet compliance requirements as well as contain costs. As a result, value added services, especially in areas such as regulatory reporting, risk management, and analytics are gaining prominence. The future landscape would be interesting to watch, as increasing technology play and innovation is expected to result in significant variance from present operating models, which, in turn, is likely to drive down the incremental requirement of FTEs.
In this research, we analyze the global capital markets BPO service provider landscape. We focus on:
This report will assist key stakeholders (financial institutions, service providers, and technology providers) understand the changing dynamics of the capital markets BPO service provider landscape. It will also help them identify market Leaders, Major Contenders, and Aspirants for 2015. The report provides detailed analysis of the service provider market share, relative position on the Everest Group PEAK Matrix, and capability assessment. Some of the findings in the report are:
Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.