Webinar Deck: The Mid-year CXM Checkpoint: Key Learnings and What’s to Come

The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to provide differentiated experiences to customers?

In this webinar, our analysts examined the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.

Our speakers discussed:

• The CXM industry’s performance in the first half of 2023
• The potential impact of next-generation technologies, such as Generative AI, on CXM
• Major M&A activities in CXM
• Key considerations for enterprises and service providers in the current market scenario