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Webinar Deck: 2021 Outlook: Recalibrating for Resilience

10 Dec 2020
Categories:
GBS/SS | Standard Outsourcing Excellence | Standard Outsourcing Excellence | BPO Outsourcing Excellence | IT Services Outsourcing Excellence | Banking and Financial Services Outsourcing Excellence | Healthcare and Life Sciences Outsourcing Excellence | Insurance General Report Complimentary Publications Webinar Documents
Analysts:
Eric Simonson
Michel Janssen
Jimit Arora

On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience."

This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was pleased to partner with the Global Technology & Business Services Council (GT&BSC) to drive participation in the research. Everest Group is proud to be the research partner of both the GT&BSC and IAOP, a member organization of the GT&BSC.

The research insights address the concerns that we all have: How are companies planning to put this turbulent year behind them? Are 2020’s business results going to be as dismal as we think?

We explain why we think there is pent-op-timism (and what that means!) and what business implications it has. We’ll also discuss how the trends differ by geographical region.

Questions we answer:

  • What’s the anticipated top business challenge in 2021?
  • What are the top digital capabilities priorities?
  • What are the expected critical business model changes and areas of innovation for the next couple of years?
  • What are the highest ranked levers to increase business resilience?
  • What are the challenges related to talent?
  • How are sourcing models, portfolios, and providers changing?